James Paul Customer Charter

Independent BMW and Performance Specialists, West Sussex and Surrey

Buying a used car is a mine field. Is it stolen? Has it been written off? Is the mileage genuine? These are all important questions that need answering when considering a particular vehicle. Customers repeatedly tell us "I've seen one cheaper privately". This may be so but you just don't get the same level of security when buying privately and after sales backup is non existent.

At James Paul, we have devised a customer charter so that our customers know exactly what they are getting for their money. We are convinced that buying from us makes complete sense.

• All vehicles are subjected to a thorough pre-delivery inspection.
• All consumable items (tyres, brake linings, exhaust etc.) are guaranteed to be in good, serviceable order.
• If less than 2 green lights are showing on the service indicator we carry out the next appropriate service prior to delivery.
• If the MOT has less than 6 months to run a full 12 month MOT is supplied with the vehicle.
• 6 month's comprehensive parts and labour warranty is included in the purchase price, this offers nationwide (and by agreement, continental) cover. It may also be extended to 12 or 24 months and covers all major mechanical and electrical components. Green Flag recovery can also be built into this policy.

A 30 day settling in period is given during which time we will cover the failing of consumable items such as battery, exhaust etc. We will also rectify any minor teething problems (squeaks, rattles etc.) free of charge.

After the 30 day period, we will look favourably on any failings of wear and tear items and will normally make a contribution towards the cost of any essential repairs needed within an unacceptable period of time. Obviously consideration is given to the age and mileage of the vehicle concerned but rest assured we will always be fair.

What is not covered or included

• Alarm systems unless fitted by ourselves
• Audio equipment unless fitted by ourselves
• Bodywork and glass
• Tyres


• Road Tax

Customer Satisfaction

One thing our customers can be sure of is that we are devoted to complete customer satisfaction. Many of our customers comment that they prefer the more personal approach we offer and that our cars are often better presented than many main agents and are certainly more competitively priced.

Excellent Cars, Good Value, Superb After Sales Service

Please note that different terms and conditions of sale may apply to part exchange vehicles. Please refer to sales department.

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